When suffering from a hard drive crash, the first thing you will want to do is power off the drive. This will prevent any further damage from occurring to the drive. Once it has been powered off, handle the drive with care as you prepare to ship the device to our recovery facility. When we receive the drive, we will evaluate the damage and determine how we can extract the data to a new healthy drive as safely as possible.

The reality about hard drives is not if they will fail, but when they will fail. Most drives on the market today are designed to run for around 3-5 years, and once that 5 year point has been reached we start to see a heavy decline in drive performance. The only way to prevent yourself from running into a data loss situation is to be backing up your data on a regular basis, as well as replacing your drives as they begin to age.

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There are many symptoms of a failing hard drive. If your external drive does not mount to your computer, or internal drive will not boot correctly, then these are usually signs that something may be wrong with your hard drive. Also, any clicking, buzzing, or grinding noises are a clear indication of hard drive failure.

In order to properly assess the cost of a hard drive recovery, we will need to see the drive within our cleanroom laboratory to see the severity of the damage. The amount of variables that come into play with hard drive failures make it impossible to provide an accurate price quote before working with the drive.